Cancellation policy
Last updated: 27 October 2026
At Wassen, we want to make looking after your wellbeing as simple as possible. Our Subscribe & Save service offers convenient, repeat deliveries of your favourite supplements, with the flexibility to manage your subscription whenever you need to.
1. How Wassen Subscriptions Work
When you purchase a Wassen subscription, you'll receive repeat deliveries of your selected products at the frequency you've chosen.
Your payment details are stored securely, and payment is automatically collected for each scheduled subscription order.
Your subscription will continue until you choose to pause or cancel it.
2. How to Manage or Cancel Your Subscription
You're in control of your subscription and can pause, amend or cancel it at any time.
To manage your subscription:
- Log in to your Wassen customer account.
- Navigate to your subscriptions and select the subscription you'd like to manage.
- From here, you can update your delivery frequency, skip an upcoming order, pause deliveries or select "Cancel Subscription".
You can also access your subscription through the link provided in your subscription emails.
If you need any help, contact our Customer Service team at info@wassen.com.
3. When Do I Need to Cancel?
To prevent your next subscription order from being processed, please make any changes before 4pm UK time on the working day before your scheduled dispatch date.
Subscription orders are processed automatically, so changes made after this cut-off may not prevent your next order from being dispatched.
If your order has already entered our fulfilment process, we may be unable to stop its delivery.
Cancelling your subscription will prevent future scheduled orders but won't automatically cancel or refund any orders that have already been processed.
4. Can I Pause or Skip a Delivery Instead?
Absolutely!
If you don't need your next delivery just yet, you can:
- Skip an order if you have enough supplements to last a little longer.
- Pause your subscription until you're ready to start receiving deliveries again.
- Change your delivery frequency to better suit your routine.
- Update your delivery address or payment details through your account.
Any changes to upcoming orders should be made before the cut-off time outlined above.
5. Refunds for Subscription Orders
Our 30-day, no-quibble refund policy also applies to eligible subscription purchases made directly through wassen.com.
If a subscription order has already been processed or dispatched, please contact info@wassen.com or submit a refund request through your Wassen account.
Our Customer Service team will review your request in accordance with our Returns & Refunds Policy and applicable consumer law.
Please remember that requesting a refund for an individual order does not automatically cancel your subscription. If you'd like to stop future deliveries, please cancel your subscription separately.
For more information, please see our Returns & Refunds Policy.
6. Your Consumer Rights
Nothing in this policy affects your statutory rights under applicable UK consumer protection law.
You may have statutory cancellation rights for eligible online purchases, as well as additional rights if goods are faulty, damaged or not as described.
These rights apply independently of our subscription cancellation cut-off and voluntary 30-day refund policy.
7. Need Help?
Our friendly Customer Service team is always happy to help you manage your subscription.
Email: info@wassen.com
Website: wassen.com
Customer Service Hours: Monday–Friday, 9am–5pm, excluding UK bank holidays.