Shipping policy

Last updated: 27 October 2026

At Wassen, we want to make receiving your supplements as simple and convenient as possible. Below you'll find everything you need to know about our delivery options, shipping costs, order tracking and what to do if something doesn't arrive as expected.

1. Where Do We Deliver?

We currently deliver within the United Kingdom only.

Unfortunately, we do not currently offer international shipping.

2. UK Shipping & Delivery

We offer standard and express UK delivery, with FREE standard delivery on orders of £30 or more.

Delivery Option Cost Estimated Delivery Time
Standard Delivery – Orders under £30 £3.49 2–4 working days
Standard Delivery – Orders £30 and over FREE 2–4 working days
Express Delivery – All orders £4.95 1–3 working days


Delivery times are estimates and may vary during busy periods, bank holidays or due to courier delays.

Available delivery options and charges will be displayed at checkout before you complete your purchase.

3. Order Processing & Dispatch

We aim to process and dispatch all orders as quickly as possible.

Orders are processed on working days (Monday to Friday, excluding UK bank holidays). Orders placed during weekends or bank holidays may take longer to process.

Once your order has been dispatched, we'll send you a shipping confirmation email with your tracking details.

Delivery estimates are not guarantees, and delays may occasionally occur due to circumstances outside our control.

4. Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to track your parcel.

Simply click the tracking link in your email to view the latest delivery updates.

Tracking not showing any updates?

Don't worry! Tracking information can take a little time to become available after dispatch, particularly while the courier is processing your parcel.

We recommend checking back later for the latest updates.

If you're having trouble tracking your order, please email info@wassen.com with your order number and we'll be happy to help.

5. Changing Your Order or Delivery Address

Need to make a change to your order?

Please contact us at info@wassen.com within 1 hour of placing your order, including your order number and details of the changes you'd like to make.

We'll do our best to accommodate your request. However, once your order has entered our fulfilment process or been dispatched, we may be unable to make changes to your order or delivery address.

If your order has already been dispatched, your rights under our Returns & Refunds Policy and applicable consumer law still apply.

6. Delivery Addresses

Please ensure your delivery address is complete and accurate when placing your order.

If you notice an error after ordering, contact us as soon as possible at info@wassen.com.

We'll do our best to correct the address before dispatch, but changes may not be possible once your order has been processed.

If an incorrect or incomplete address causes a delivery issue, please contact us so we can investigate the available options.

7. Lost, Delayed or Damaged Deliveries

We want every Wassen order to reach you safely and in perfect condition.

My order hasn't arrived

If your order is delayed, your tracking hasn't updated for a while, or your parcel shows as delivered but you haven't received it, please contact info@wassen.com with your order number.

We'll investigate the issue with our delivery partner and work to resolve it as quickly as possible.

My order has arrived damaged

If your parcel or any of your products arrive damaged, please contact us with:

  • Your order number

  • A brief description of the issue

  • Photos of the damaged items or packaging, if available

We'll review the issue and arrange an appropriate resolution, which may include a replacement or refund, at no additional cost to you.

Under UK consumer law, Wassen generally remains responsible for goods until they're delivered to you or a person you have nominated to receive them, subject to applicable legal exceptions.

Your statutory consumer rights are not affected.

8. Cancelling Your Order

If you'd like to cancel your order, please contact us at info@wassen.com as soon as possible.

Where an order has not yet entered our fulfilment process, we'll do our best to cancel it before dispatch.

If your order has already been dispatched, you may still be able to cancel your purchase or request a refund under our Returns & Refunds Policy and applicable consumer law.

We offer a 30-day, no-quibble refund policy for eligible purchases made directly through our website.

For full details, please see our Returns & Refunds Policy.

9. Subscription Deliveries

If you have a Wassen subscription, your orders will be processed and dispatched according to your selected delivery frequency.

You can manage your subscription by logging into your Wassen account, where you can update your preferences, pause deliveries or cancel future orders.

To prevent your next subscription order from being dispatched, please make any changes before 4pm UK time on the working day before your scheduled dispatch date.

Once an order has entered our fulfilment process, we may be unable to prevent dispatch.

Cancelling a subscription prevents future scheduled orders but does not automatically cancel or refund orders that have already been processed.

Your statutory rights and our Returns & Refunds Policy continue to apply to eligible subscription purchases.

10. Your Consumer Rights

Nothing in this Shipping Policy limits or excludes your statutory rights under applicable UK consumer protection law.

Under the Consumer Rights Act 2015, retailers are responsible for delivering goods within the agreed timeframe.

Where no delivery timeframe has been agreed, goods must generally be delivered without undue delay and within 30 days of the purchase.

If your order is not delivered within the agreed timeframe, you may have the right to request delivery within an additional reasonable period or, in certain circumstances, cancel the order and receive a refund.

For further information about cancellations and refunds, please refer to our Returns & Refunds Policy.

11. Contact Us

If you have any questions about shipping, delivery, tracking or your order, our friendly Customer Service team is here to help.

Email: info@wassen.com

Website: wassen.com

Customer Service Hours: Monday–Friday, 9am–5pm, excluding UK bank holidays.

We'll do our best to resolve your query as quickly as possible.